Approved by Ministry of Tourism Government of India IND- M: +919650218632 | USA/CAN-Toll Free: 1-877-319-9505,M: +1-437-267-1976
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FAQ

For Our Valued Direct Customers

 

What is Worldwide Rail Journeys (WRJ) and what makes your trips unique?

Worldwide Rail Journeys (WRJ) is a specialist rail tourism company, approved by the Ministry of Tourism, Government of India. We curate and provide unparalleled luxury train travel experiences both within India (e.g., Maharajas' Express, Palace on Wheels, Deccan Odyssey, Golden Chariot, Buddha Express) and on select international routes (e.g., Rovos Rail, Rocky Mountaineer). Our trips are unique due to their royal ambiance, meticulous service, gourmet dining, curated off-train excursions, and the unforgettable memories they create, allowing you to experience destinations in supreme comfort and style.

 

How can I book a luxury train journey with WRJ?

  • Online: Use the "BOOK NOW" feature directly on our website. Select your desired train, departure date, and number of cabins, then follow the prompts.
  • Phone: Call our dedicated booking specialists at +91-9650218632 (India) or 1-877-319-9505 (USA/Canada Toll-Free) or +1-437-267-1976 (USA Mobile) for personalized assistance.
  • Email: Send your inquiry to [mail@worldwiderailjourneys.com].
  • Live Chat: Utilize the "Chat with us" feature on our website for real-time support.
 

What currency are your prices displayed in? Can I pay in other currencies?

Prices on our website can be viewed in both USD (US Dollars) and INR (Indian Rupees). You can select your preferred currency toggle on the site. Payments can typically be processed in these currencies; please confirm payment methods and any associated bank charges with our team during booking.

 

What is included in the price of my rail journey?

While specific inclusions vary by train and itinerary, most luxury rail journeys generally cover:

  • Accommodation: Your stay in luxurious private cabins/suites with en-suite bathrooms.
  • Meals: All gourmet meals (breakfast, lunch, dinner) served on board.
  • Excursions: Guided off-train sightseeing tours and excursions as per the itinerary.
  • Entrance Fees: Admission fees to monuments and attractions visited during excursions.
  • Service: Dedicated valet/butler service for your cabin.
  • Beverages: Bottled water and select beverages (alcoholic/non-alcoholic as per specific train policy) on board.
  • Special Privileges: For higher-tier suites (e.g., Presidential Suite on Maharajas' Express), complimentary laundry and spa services may be included once during the journey.
  • Extensions: For "Train Journey Extensions," these typically include 5-star hotel stays and sightseeing with guides.
  • Please refer to the "Cabins | Tariff | Schedule | Booking" or "More Info" links on each individual train/journey page for a precise breakdown of inclusions and exclusions.
 

What is NOT included in the journey price?

Typically, the following are not included:

  • Applicable taxes (these are extra as mentioned in pricing).
  • International/domestic airfare to/from the journey starting/ending points.
  • Visa fees and travel insurance.
  • Personal expenses (e.g., souvenirs, phone calls, specific premium beverages not listed as complimentary).
  • Gratuities for staff (on-board or during excursions).
  • Optional excursions not listed in the itinerary.
 

Do you offer any discounts or special promotions?

Yes, we frequently feature exclusive offers! Please visit the "Exclusive DEPARTURES" and "Latest OFFER" sections on our homepage for current promotions. These can include:

  • "Companion travels for half price" offers.
  • Complimentary hotel stays or sightseeing tours pre/post-journey.
  • Special rates for specific departure dates. We also stand by our Booking Price Guarantee (see Q7).
 

What kind of amenities can I expect on board these luxury trains?

Our luxury trains are designed to offer a regal experience. You can expect:

  • Luxurious private cabins with en-suite modern bathrooms.
  • Fine dining restaurants serving multi-cuisine gourmet meals.
  • Well-stocked bar and lounge cars.
  • Observation cars (on select trains) for panoramic views.
  • On-board Wi-Fi (availability may vary).
  • Boutique/souvenir shops.
  • 24-hour medical assistance on call.
  • State-of-the-art facilities for hosting special events (conferences, weddings).
 

Can you accommodate special dietary requirements?

Yes, we strive to accommodate special dietary requests (e.g., vegetarian, vegan, gluten-free, specific allergies) provided you inform us well in advance during the booking process. Our gourmet chefs are committed to ensuring a delightful dining experience for all guests.

 

What should I pack for my luxury rail journey, including dress code and essential accessories?

Your packing should balance comfort for daytime excursions with elegance for onboard evenings, while also considering seasonal variations across India.

  • Recommended Clothing:
  • General: Lightweight cottons and linens are suitable throughout the summer and most winter days.
  • Winter (December & January): You will need warmer clothes for the main winter days and especially for winter nights. Northern India experiences severe cold and fog from mid-December to mid-January, so heavy woolens are highly recommended during this period.
  • Mornings/Evenings & Excursions: Please include light sweaters and light wraps for the cold mornings and evenings, particularly for excursions to wildlife reserves, in the desert, and on village safaris throughout the year.

  • Onboard Dress Code (Maharajas' Express & similar luxury trains):
  • Daytime: Smart casual clothing is recommended for the journey on board the train.
  • Evening Dining: Smart casual clothing is recommended for dining onboard the train. Many guests enjoy dressing up for dinner, making it a sophisticated occasion.

  • Off-Train Excursions:
  • General Excursions: Suitable walking shoes are essential.
  • Wildlife Reserves/Safaris: Comfortable attire in natural subdued colors (bright colors are not advised) that blend with the landscapes is essential.

  • Essential Accessories:
  • It is always advisable to carry sunscreen, caps/hats, and sunglasses regardless of the season, especially for outdoor excursions.

Please note that packing for varying temperatures and activities across different regions and times of year is key to a comfortable and enjoyable journey.

 

Is smoking allowed on the trains?

For the comfort and safety of all guests, smoking is generally prohibited in all cabins and public areas of the trains. Please check specific train policies for designated smoking areas, if any.

 

Is the train accessible for guests with reduced mobility or wheelchair users?

We regret that due to the dimensions of the carriages and the design of our luxury trains, they are generally not suitable for wheelchair-bound passengers. We also recommend that guests with limited mobility or other such constraints should be accompanied by an able-bodied passenger. However, our dedicated valets will always be available to provide additional assistance within the train where possible. It is crucial to kindly specify any special requirements or mobility challenges at the time of booking so we can assess feasibility and make any possible arrangements.

 

What about connectivity (Wi-Fi, mobile network) during the journey?

Wi-Fi may be available in designated areas on some trains. Mobile network connectivity can be intermittent, especially in remote areas. We recommend enjoying the journey's tranquility, but you will generally have connectivity in and around major cities.

 

What is your policy on cancellations and refunds?

Our comprehensive Cancellation and Refund Policy is available via a link in the footer of our website. It outlines the specific terms, conditions, and applicable charges for cancellations, which vary based on the time frame before departure. We highly recommend reviewing this policy carefully before confirming your booking.

 

Do I need a visa for these rail journeys?

For international travelers, a valid Indian visa is required for all journeys within India. If your journey includes extensions or international routes, you may require visas for other countries. It is your responsibility to obtain all necessary visas before travel. We recommend consulting the respective embassy websites for visa requirements.

 

Is travel insurance compulsory or recommended?

A12: While not compulsory, we strongly recommend that all travelers obtain comprehensive travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, luggage loss, or other travel disruptions.

 

How can I check the status of my existing booking?

You can easily check your booking status by clicking on the "Booking Status" link in the website's main navigation or footer. Simply enter your Booking ID to retrieve your details.

 

What are the "Train Journey Extensions" you offer?

These are curated pre- or post-train journey packages designed to enhance your luxury rail experience. They typically include 5-star hotel accommodations, guided sightseeing, and transfers to iconic destinations like Goa & Kerala, Darjeeling & Gangtok, or Khajuraho & Varanasi.

 

Can I host private events like conferences or weddings on board?

Yes! Our luxury trains offer unique and majestic venues for corporate conferences, product launches, brand promotions, and even grand weddings. Please contact us directly to discuss your specific event requirements and customization options.

 

Who can book a full charter train?

A full charter train can be booked by corporations, large groups, event organizers, high-net-worth individuals, wedding planners, or any entity looking for an exclusive and fully customizable luxury rail experience. Charters are ideal for large corporate events, destination weddings, incentive travel programs, exclusive family gatherings, or specialized interest tours. Contact our charters team at mail@worldwiderailjourneys.com to discuss your specific requirements.

 

What is WRJ Membership and how can I join?

The WRJ Privilege Card is our exclusive membership program designed to offer special advantages to our loyal direct customers. As a cardholder, you can benefit from exclusive discounts, priority access to new itineraries, loyalty points, and special onboard perks on repeat bookings. You can also earn rewards by referring friends and acquaintances when their booking translates into a confirmed journey. For details on how to join and membership tiers, please contact us at +91-9650218632. You can also find more information at WRJ Privilege Card

 

What type of electrical outlets are available in the cabins, and do I need adapters?

Luxury train cabins typically feature a mix of 110V and 220V power outlets. We recommend bringing a universal travel adapter to ensure compatibility with your electronic devices, as socket types may vary. Our valets can often assist if you have specific charging needs.

 

Will there be assistance with my luggage at the stations?

Yes, porters will be available at all embarkation and disembarkation stations to assist you with your luggage, ensuring a smooth transition to and from the train.

 

Is laundry service available on board the train?

A limited laundry service is available at select destinations during your journey. Please contact your dedicated carriage butler for specific details, service availability, and any associated charges.

 

What are the embarkation and disembarkation details for the Maharajas' Express journeys?

The embarkation (check-in and departure) and disembarkation (arrival) details for the Maharajas' Express journeys are as follows. Please note that check-in times are typically earlier than train departure times to allow for formalities.

Journey Name Check-in Venue & Time Departure Station & Time Arrival Station & Time
The Heritage of India The Taj Mahal Palace & Tower, Mumbai / 08:30 hrs Chhatrapati Shivaji Maharaj Terminus, Mumbai / 10:50 hrs Safdarjung Railway Station, Delhi / 14:40 hrs
Treasures of India Safdarjung Railway Station, Delhi / 09:00 hrs Safdarjung Railway Station, Delhi / 10:35 hrs Safdarjung Railway Station, Delhi / 09:35 hrs
The Indian Panorama Safdarjung Railway Station, Delhi / 07:30 hrs Safdarjung Railway Station, Delhi / 09:00 hrs Safdarjung Railway Station, Delhi / 12:30 hrs
The Indian Splendour Safdarjung Railway Station, Delhi / 09:00 hrs Safdarjung Railway Station, Delhi / 10:35 hrs Chhatrapati Shivaji Maharaj Terminus, Mumbai / 16:20 hrs
 

What are the embarkation and disembarkation details for the Palace on Wheels journeys?

The Palace on Wheels operates a signature 7-night/8-day journey that starts and ends in New Delhi. The specific embarkation (check-in and departure) and disembarkation (arrival) details are as follows:

  • Check-in Venue & Time: Safdarjung Railway Station, New Delhi / 16:30 Hrs (4:30 PM)
  • Departure Station & Time: Safdarjung Railway Station, New Delhi / 18:30 Hrs (6:30 PM)
  • Arrival Station & Time: Safdarjung Railway Station, New Delhi / 06:30 Hrs (6:30 AM)

Note: All timings are subject to change by the railway authorities. We advise guests to reconfirm the exact timings closer to their departure date.

 

What are the embarkation and disembarkation details for the Deccan Odyssey journeys?

The Deccan Odyssey offers several distinctive 7-night/8-day itineraries, and their embarkation and disembarkation points vary depending on the chosen journey. Below are the details for the most prominent routes. Please note that check-in times are earlier than train departure times to allow for registration and formalities.

Journey Name Primary Route Check-in Venue & Time (Approx.) Departure Station & Time Arrival Station & Time (Approx.)
Indian Odyssey Delhi to Mumbai Safdarjung Railway Station, New Delhi / Check specific itinerary Safdarjung Railway Station, New Delhi / Check specific itinerary Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary
Indian Sojourn Mumbai to Delhi Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary Delhi Cantonment Railway Station, Delhi / Check specific itinerary
Maharashtra Splendour Mumbai to Mumbai Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary
Maharashtra Wild Trail Mumbai to Mumbai Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary Chhatrapati Shivaji Terminus (CST), Mumbai / Check specific itinerary
Cultural Odyssey Delhi to Delhi Safdarjung Railway Station, New Delhi / Check specific itinerary Safdarjung Railway Station, New Delhi / Check specific itinerary Safdarjung Railway Station, New Delhi / Check specific itinerary
Heritage Odyssey Delhi to Delhi Safdarjung Railway Station, New Delhi / Check specific itinerary Safdarjung Railway Station, New Delhi / Check specific itinerary Safdarjung Railway Station, New Delhi / Check specific itinerary
 

What are the embarkation and disembarkation details for the Golden Chariot journeys?

The Golden Chariot operates three primary luxury itineraries, all of which commence and conclude in Bengaluru (Bangalore) at Yeshwantpur Railway Station. The embarkation (check-in and departure) and disembarkation (arrival) details for these journeys are generally consistent:

Journey Name Primary Route Check-in Venue & Time (Approx.) Departure Station & Time Arrival Station & Time (Approx.)
Pride of Karnataka Bengaluru to Bengaluru (via various sites) Yeshwantpur Railway Station, Bengaluru / Around 08:30 AM Yeshwantpur Railway Station, Bengaluru / Around 09:30 AM Yeshwantpur Railway Station, Bengaluru / Late Morning (e.g., around 11:00 AM on final day)
Jewels of South Bengaluru to Bengaluru (via various sites) Yeshwantpur Railway Station, Bengaluru / Around 08:30 AM Yeshwantpur Railway Station, Bengaluru / Around 09:30 AM Yeshwantpur Railway Station, Bengaluru / Late Morning (e.g., around 11:00 AM on final day)
Glimpses of Karnataka Bengaluru to Bengaluru (via various sites) Yeshwantpur Railway Station, Bengaluru / Around 08:30 AM Yeshwantpur Railway Station, Bengaluru / Around 09:30 AM Yeshwantpur Railway Station, Bengaluru / Around 11:00 AM on final day
 

What is SainiShakti Foundation?

SainiShakti Foundation is a non-profit initiative proudly supported by Worldwide Rail Journeys. It is dedicated to uplifting lives through sports, education, and community development. By choosing WRJ, you directly contribute to these meaningful social endeavors.

For Our Valued Trade Partners (Travel Agents & Tour Operators)

 

How can I partner with Worldwide Rail Journeys?

We welcome partnerships with reputable travel agents and tour operators worldwide. To explore partnership opportunities and discuss terms, please contact our Trade Partnership team directly via [mail@worldwiderailjourneys.com] or call us at [+919650218632]. We aim to build mutually beneficial relationships.

 

Do you offer a dedicated portal for trade partners?

Yes, we have a "WRJ Membership Login" section. Upon successful partnership registration, you will gain access to a dedicated portal designed to streamline your booking and management processes. (If this is not a fully functional B2B portal yet, adjust to: "We provide dedicated support and resources, and are developing a comprehensive portal for future convenience.")

 

What commission structure do you offer to trade partners?

We offer competitive commission rates on our luxury rail journeys. Specific commission structures and payment terms will be discussed and agreed upon during the partnership onboarding process. We are committed to fair and transparent dealings.

 

How can I check real-time availability and make bookings for my clients?

Once you are a registered trade partner, you will have access to our system (via the portal or dedicated booking channels) to check real-time availability for all our luxury trains and itineraries. Our booking process for partners is designed to be efficient.

 

What marketing and sales support do you provide to partners?

We are dedicated to supporting your sales efforts. We provide:

  • High-resolution images and professional video assets.
  • Detailed e-brochures and fact sheets for all journeys.
  • Regular updates on special offers and promotions.
  • Access to product knowledge training and webinars.
  • Assistance with co-marketing initiatives upon request and approval.
  • These resources will be available through your partner login or upon request from your dedicated account manager.
 

Do you offer training or webinars for new partners or staff?

Yes, we periodically conduct training sessions and webinars to ensure our partners are fully acquainted with our products, unique selling propositions, and booking procedures. Information on upcoming sessions will be shared via our partner communications.

 

How are commissions paid, and what is the payment cycle?

Detailed information regarding commission calculation, payment frequency, and required invoicing/documentation will be clearly outlined in your partnership agreement. We strive for timely and accurate commission disbursements.

 

Who should I contact for urgent support or specific client inquiries?

As a registered trade partner, you will be assigned a dedicated account manager who will be your primary point of contact for all inquiries, urgent support, and specific client requests. You can also utilize our general contact channels and mention your partnership status for expedited service.

 

Do you assist with visa information or travel insurance for my clients?

While we provide general guidelines, it is the responsibility of the traveler (or the agent on their behalf) to arrange all necessary visas. We strongly recommend that all clients obtain comprehensive travel insurance, and we can provide recommendations for trusted providers.

 

Can I request special rates for group bookings?

Yes, we encourage group bookings. Please contact our dedicated Group Sales team through your account manager or our general contact channels to discuss special rates and tailored arrangements for groups.

 

How do I stay updated on new itineraries, offers, or policy changes?

We regularly communicate updates via email newsletters specifically for our trade partners. Please ensure your contact details are up-to-date in our system. You can also subscribe to our general newsletter via the website footer.